In today’s era Employee Experience Management has become a replacement imperative for organizations and HR professionals across the globe.
In this blog, we re-examine best practices for improving Employee Experience and list some solutions available on BRAVO which will significantly improve your employees’ working experience during and after this pandemic.
Why Is Employee Experience Management Important?
Employee Experience Management, like the customer experience, has a direct impact on the profitability of your organization. Employees who are more satisfied are more productive. Employee productivity declines when they aren’t properly taught or don’t have the tools, they need to accomplish their tasks effectively. Employees that are unhappy or disengaged typically show their displeasure by being less productive and devoted to their jobs, or by leaving the organization entirely. This type of turnover is costly to businesses since it forces them to hire and educate new personnel on a regular basis.
Employees who believe the grass is greener (or the employee experience is better) somewhere else may never truly commit to their current position. You won’t get the optimum return on your human capital investment or create a positive workplace culture if the employee isn’t dedicated. Frustration with inefficient systems and ways to recognize employees’ processes can lead to low staff morale and a sense of powerlessness. This can cause issues that affect your company’s performance and market position.
Employee Experience Management’s Pillars
Every company is attempting to better understand what inspires its employees and what variables contribute to higher levels of reward system for employees or employee engagement. Those Employee Experience variables are also variables.
In other words, employee experience is a new business function that tracks how employees think and feel at every step of their journey through the organization.
As a result, it’s critical that businesses evaluate all of these touchpoints and identify any bottlenecks that could lead to a negative employee experience at work.
How to Make Employee Experience Management’s Better
We’ll choose all several more strategies to drastically increase your employees’ experience and job satisfaction based on Josh Bersin’s approach. It’s worth noting that employee health and happiness are more vital than ever. Many employees are facing increased stress as a result of the current pandemic, while employers are doing everything possible to keep their employees well and secure.
1. Make Your Work More Fulfilling.
Employees from younger generations, like BRAVO and Gen Z, are more concerned about completing meaningful work. they require to understand how their work affects society and also the overall performance of the corporate.
As a result, it’s critical for businesses to know these motivators among their employees and to formwork more meaningful to them. Additionally, it’s critical that employers communicate publicly about the company’s corporate and social responsibility activities.
2. Encourage And Promote Positive Employee-Manager Interactions.
Employee-manager connections are one of the most important determinants of employee satisfaction. Furthermore, managers are responsible for more than 70% of the variation in employee engagement.
Managers must do the following in order to motivate their employees:
- Give clear instructions and objectives.
- To create trust, communicate frequently and frankly.
- Provide immediate feedback
- Actively listen to employees and take action based on their feedback.
Employee surveys are still one of the most effective ways to assess, measure, and enhance employee engagement and working experience. BRAVO is the world’s premier employee survey technology, enabling businesses to take their recognition in the workplace or Employee Experience initiatives to the next level.
3. Create And Maintain an Energizing Work Atmosphere and Culture.
Employers all across the planet face a difficult task in creating a positive workplace culture during these exceptional times. Many employees are finding it difficult to remain motivated and maintain a healthy work-life balance.
As a result of the increase of remote work, many employees are encountering new causes of frustration that they need never encountered before.
4. Provide Opportunity for People to Learn and Grow.
Even while pay and benefits are still the most important motivators for employees, they are only a short-term approach for employee engagement and retention. Employees, in other words, demand different forms of benefits relevant to their professional development.
This is why, in 2020 and 2021, digital learning management platforms (LMS) will be one of the most in-demand Digital solutions.
How Can Organizational Leaders Ensure That Their Employees Have the Best Possible Experience?
Given the progress that digital technology has made in boosting customer happiness, employees are now expecting the same level of working experience that they have grown to expect as consumers. This includes the following:
Access to information is simple and convenient. Employees desire online access to services, processes, procedures, and personal information that is as simple as possible. They want to be able to log in using any device they desire, from wherever they are. These exchanges need to be smooth. Employees are frustrated by clunky programs that don’t operate properly, especially when they’re looking for information that’s critical to doing their jobs, achieving their work-life goals, or taking care of work-related personal matters like benefits eligibility.
Responsiveness in a timely manner. Self-service access to information and services is required 24 hours a day, 7 days a week. Employees don’t like to wait for information or have to go through an HR professional to receive it, especially if time is of the essence. For example, receiving benefits information in a timely manner might have a significant impact on an employee’s personal life.
Transparency in the process. Employees want to know what the firm’s processes are and how they may achieve their goals when it comes to job performance and expectations, possibilities for development, and promotion within the company. Transparency in the process fosters employee engagement and happiness, which leads to increased productivity and overall corporate performance.
A sensation of belonging. Employees are seeking methods to be more engaged at work, find meaning in their work, and connect with others. Feelings of alienation can result from systems that do not promote variety and a sense of belonging. Systems that make employees feel welcomed, acknowledged, and valued as contributors, on the other hand, foster a sense of belonging and loyalty.
Obstacles To Delivering a Better Employee Experience Management
Offering pleasant workspaces, competitive wages, and ensuring employee safety are all things that employers can do.
The following are some of the problems that businesses face when it comes to providing a positive employee experience:
- Multiple process-intensive responsibilities, like as onboarding, performance management, training, and career development, must be managed.
- Ensure that the organization is compliant with all applicable laws and regulations.
- Understanding the needs, expectations, and roadblocks that employees face, particularly when using HR and other enterprise systems
- Getting the most out of the HR team’s time and expertise
- Providing a consistent and dependable employment experience for all employees in a fair and equitable manner.
The link between human capital management (HCM)
Because of its role as a bridge between business rules and employees, the HR function bears a lot of weight when it comes to the employee experience. HR is also in charge of a number of processes that have an impact on the employee experience, including benefits and compensation, performance management, and training.
A considerable proportion of HR-related interactions with employees have shifted from face-to-face to automated self-service through company portals. As a result of the adoption of HCM technology solutions. While employee portals and online transactions provide greater convenience, the employee experience has been varied as a result of the transformation.
Employees have frequently found user interfaces to be difficult to use and annoying. However, as HCM solutions have gained traction and evolved to become more useful and support, the possibilities for improving the employee experience have grown dramatically.
What Actually Is an Employee Experience Management Platform, And How Can It Benefit Your Company?
A user interface that is simple to use and understand is included in an employee experience Management platform. It’s also worth noting that the platform should ideally contain a chatbot or digital assistant for interacting with different company-specific systems like HR and IT. The employee experience platform should be able to monitor and update sites that provide useful information and answers to inquiries on a regular basis.
The core values of the company should be reflected in the self-service employee experience platform. As the employee interacts with the platform, the system gathers information about them depending on how they use it, and then uses that data to tailor interactions with them.
A user feedback mechanism provided by an employee experience platform is a significant added value because it can help you continuously improve processes and create better employee experiences. Data analytics delivers critical information when user data enters the system, which can lead to actionable insights you can utilize to improve the employee experience, powering an ever-evolving, smarter, and more productive workplace.
What Are the Advantages of a Platform for Employee Experience Management?
A well-designed employee experience Management platform has numerous advantages for both employees and businesses.
The following are some of the advantages:
- Access to critical information that affects their professions and lives is simple, convenient, and fast.
- A tailored, personalized, and responsive experience that caters to their specific requirements
- Transparency in the company’s rules and processes
- a sense of control over their professional lives
- A heightened sense of belonging, community, and inclusion
- Access to data and data analytics that promote company improvements
- Employee data is updated on a regular basis, so you have secure access to it.
- The chance to make better use of HR personnel’s time
- Transaction processing that is faster and more convenient
- Initiatives to improve diversity and inclusion
- Productivity has increased.
What To Look for In a Platform for Employee Experience Management
BRAVO products are currently being enhanced with features that elevate them to the status of the employee experience platform. These solutions go beyond handling HR and other company procedures behind the scenes to give employees a more interactive experience. This results in better company-employee relationships and higher employee satisfaction.
When selecting an employee experience Management platform, the following are important factors to consider and characteristics to look for:
- It is simple to use and intuitive, resulting in a smooth experience.
- Employees’ particular preferences can be met through ease of access and availability via different channels.
- A consistent data pipeline that can communicate with various parts of the company
- Employees may rest assured that their data is protected and that their firm is adhering to current standards.
- An interface that is adaptable and adapted to the demands of employees and the culture of the company.
- Easy expandability, with a platform that is constantly evolving to provide new and better experiences over time AI-enabled features.
- To personally adapt to and support individual employees as they engage Easy expandability, with a platform that is constantly evolving.
What Are the Positive Employee Experience Management Essential Elements?
1. The Task Experience: How Simple It Is to Complete the Assignment.
This includes having the correct tools and resources to get the job done quickly and efficiently. “Bad task experiences, which can happen on a daily basis,” Wilson says, “create significant frustration among employees.” They have the impression that their boss does not regard them, their time, or their abilities.
2. People Require a Sense of Belonging in Order to Have A Positive Social Experience.
This includes whether or not employees enjoy the individuals with whom they work, whether or not they feel like they are a part of a team. Whether or not the team has a good dynamic working toward common goals. According to Wilson, “good social interactions may truly make employees feel competent, supported, and included.”
3. Job Satisfaction: Does the Job Deliver what People Desire or Anticipate from their Jobs?
This can be different for each person and can change over time. “Everyone has a different sense of fulfillment,” Wilson says. Some people work because it permits them to spend time with their families outside of work. Others are lucky enough to be able to accomplish employment that they genuinely enjoy and that makes them feel fulfilled.
Negative Employee Experience Management’s Consequences
Negative work experiences or a lack of job satisfaction can lead to absenteeism and a condition known as “presenteeism,” which you may recognize even if you haven’t heard of it. “You have absenteeism, where individuals simply don’t show up,” Wilson observed, “but you also work with folks who are grappling with or suffering from ‘presenteeism.’ You’re at work, but you’re not getting anything done.”
How many times have you felt like that? I believe we can all relate to that emotion from time to time. Improving employee experience management can reduce both absenteeism and presenteeism in the workplace.
What Does the Employee Experience Management Look Like in The Future?
In the future, the employee experience Management platform should be a seamless experience. It will be a completely unique and personalized experience tailored to the preferences of each employee.
But there’s a lot more in line for employee experience Management. The next frontier for businesses is to maximize their return on investment as solution providers offer increasingly more tailored, individualized ways for employees to interact with the organizations for which they work (ROI).
According to Gartner, the best way to get the most out of your employee experience investments is to use them to “shape” how employees feel about their interactions. Shaping is an emotional process that involves influencing your employees’ sentiments.
A three-pronged method to shaping is used:
Setting expectations for your employees’ experiences
- Using transparency and information
- sharing to empower your employees to create the experiences they desire
- Reminding them of happy memories from their past experiences
In shaping, the data obtained from employee experience platforms, as well as their role as a channel for communication and influence, create a cycle of input and output that can help you get the most out of the dollars you’ve already spent. This method, according to Gartner, results in 32 percent more satisfied employees at a 32 percent cheaper cost.
Both the tangible and intangible aspects of the work experience are important. You may raise sentiments of empowerment and goodwill among your employees by employing technology to offer concrete benefits, resulting in an intangible but performance-boosting employee experience.
The advantages of employee experience management discussed above demonstrate why employee satisfaction should be a top priority. Here’s a more in-depth explanation of why.
The most successful companies are those that are able to attract and retain great people. When the economy is doing well, top talent is in high demand, and the need for efficient talent acquisition and retention increases. During challenging periods, like the COVID-19 pandemic and the recession, paying attention to employee experience can help businesses become more competitive and avoid the worst consequences.
To learn more about Employee Management and how you can motivate your workforce log on to Getbravo