Better Customer Satisfaction
With BRAVO
eKomi
resulted in the loss of sales and potential customers”.
Challenge
eKomi provides companies with better and authentic customer reviews that help grow their business. The problem they faced was an unhealthy team culture which resulted in lousy customer service leading to the loss of potential clients. The management of eKomi wanted to know the team analysis but didn’t have a proper solution for it. Challenges they were facing included:
- Helpful insights to grow their business and know what increases their profit
- Recognizing and rewarding employees based on their performances
- Ensuring the employees stay loyal and attached to the company
- Making the reward system transparent so that everyone has equal opportunity
- Integrating with other platforms to boost employee performance
Solution
BRAVO team met with eKomi management and designed an approach that would ensure a way to uplift team spirit. With the right solution in hand, the eKomi team managed to boost the search traffic and conversion rate of many companies and helped them with verified, authentic product and customer ratings and reviews. The team also started to perform effectively and collaboratively. Our solution included:
- A highly interactive interface that allowed team members to engage easily and appreciate each other on their tasks.
- Each employee gets a specific allowance at the beginning of every month to share small rewards with their team members.
- Employees can earn added points as bonuses upon inviting their team members to the platform.
- This resulted in a drastic increase in customer satisfaction and employee performance on regular basis.
- HR can now see real-time employee performance and analyze every employee with their specific needs to maximize company profit.
Satisfied Client From Big Brands
Bryson Smith
As a 35-person company, we couldn’t afford a dedicated HR recognition program. BRAVO gave us enterprise-quality employee rewards and recognition at $3/user — setup took one afternoon.
Bryson Smith
Kim Kempffer
BRAVO helped NeuPath foster a culture of appreciation, where employees feel valued and motivated. By integrating recognition into their daily workflow, NeuPath has successfully enhanced employee engagement, strengthened team collaboration, and created a more supportive work environment for its healthcare professionals.
Kim Kempffer
Oana- Cezara Ochiana
BRAVO’s AI recognition platform helped us eliminate recognition bias across 40+ countries. Engagement scores improved within the first quarter, and our HR team saved 6 hours per week on manual recognition tracking.
Oana-Cezara Ochiana
Shirley Rozeboom
BRAVO transformed how our teams recognize each other. Turnover in our highest-recognition departments dropped 28% within 6 months — the platform paid for itself in the first year.