5 Benefits of an Employee Experience Strategy for Travel & Hospitality

Employee experience strategy is vital in creating a productive and healthy workplace. 

It ensures an enjoyable, productive, and rewarding employment experience for employers and employees. 

A clear strategy provides the necessary milestones to ensure that organizations have the right skills, abilities, and motivation to succeed. Furthermore, a good approach also helps to foster morale, loyalty, employee engagement, and commitment.

What is an Employee Experience Strategy?

A workforce experience strategy is a comprehensive plan to improve how employees feel about their position. It also includes measures to enhance the organization’s culture and the way employees interact with each other. A Gartner survey showed that only 13% of employees are entirely content with their job. A good strategy helps to keep employees satisfied with their jobs.

stages of Employee Experience

Here are a few essential points to consider regarding employee experience in Travel and Hospitality.

Firstly, it is crucial to create a cohesive strategy including all phases of the employment journey: job advertisement to exit interview, employee funds clearing, and work experience letter issuance.  

Secondly, because the travel and hospitality industry is a fast-paced and high-pressure workplace, employees should be provided relaxation and comfort. Unpredictable demands of customers and inefficiencies in booking, scheduling, and regulation documentation create pressure on employees. The sensitivity of travel documents and arrangements also makes it a burden for workers in this industry. 

4 Fs of Employee Experience

Finally, since travel and hospitality industry employees are based in different geographical locations and may relocate, it’s essential to design a flexible and adaptable strategy that can be implemented across multiple sites.

Benefits Of Implementing An Employee Experience Strategy

Implementation of an employee experience strategy provides the following significant benefits.

willis tower survey

1. Improved customer service 

A good strategy leads to increased productivity and customer satisfaction. Happy employees can build better communication and customer relationships.  

Excellent employee experience and improved customer service are inextricably linked. Employee job satisfaction increases productivity and performance, resulting in better customer service. Satisfied employees have higher morale, engagement, and commitment which translates into better customer experiences.

Satisfied employees can provide a better service experience to customers.

2. Greater engagement and job satisfaction 

A well-defined and carefully implemented strategy leads to productive employees, which means they can contribute their efforts to achieving organizational goals and success. 

It also maximizes job satisfaction and employee engagement, maximizing performance and retention of top talent. It should include flexible working hours, competitive wages, and employee professional development and training.

Lisa Morris

Additionally, it should also encourage fostering a positive team environment and celebration of successes and recognizing milestones.

3. Better retention of top talent 

Experienced, talented, and skilled employees are expensive to replace. Businesses can retain qualified employees for a long time, reduce recruitment expenses, and improve productivity. Building an excellent strategy in the hospitality industry is essential, where employees’ relationships with customers matter greatly. 

Employee experience that creates a positive work environment can significantly improve employee retention. By improving employees’ experience, employers can reduce absenteeism and turnover. It can also increase employees’ productivity and engagement.

Investment in career development, feedback encouragement, and recognition also affect employee retention. Additionally, employers can create or enhance employee wellness initiatives, and acknowledging employees’ contributions foster a sense of belonging. By making these changes, employers can create an employee experience that keeps existing staff inspired and motivated and keeps them attached to the organization for a long time.

4. Enhanced company reputation 

Creating a positive employee experience can help to improve your company’s reputation, making it more attractive to potential customers and employees. Employees often derive a sense of pride, satisfaction, and connection from their company’s reputation in the travel and hospitality industry. 

Having an established and reputable name in the travel and hospitality industry can mean that employees can take satisfaction in knowing they are a part of something great. It can also lead to greater job security, as a reputable company is often seen as more reliable and trustworthy, leading to better job prospects. 

A good reputation can also give employees a sense of pride in their work and their role within their organization, as they can identify with the values and culture of the business. It can often result in higher job satisfaction and employees wanting to stay with the company due to their pride in their work. 

A good reputation can also give employees a platform to demonstrate their importance, whether through word of mouth or other means, which can lead to even greater satisfaction.

5. Increased profitability

Happy employees lead to more satisfied customers, boosting the bottom line of the business. When it comes to Hospitality, the customer experience is everything. It’s essential to have a strong strategy to provide guests with the best possible experience. Implementing a strategy provides many benefits, including increased employee satisfaction and profitability. A Gallup report has shown that satisfied employees have increased profitability by 17% more than unsatisfied employees. 

Agile Design

Happy employees provide excellent service to their customers. Providing employees with the tools and resources they need to do their jobs well will make them more likely to be satisfied with their work. It will lead to better customer service and improved guest satisfaction ratings.

A good strategy can also help to improve operational efficiency. Employees who are happy with their job are more likely to be productive and efficient. It can lead to cost savings for the company and improved guest satisfaction.

In addition to increased employee satisfaction and operational efficiency, employee experience can also help to attract and retain top talent. Hospitality is a competitive industry. Companies that offer a great employee experience will be more likely to attract and retain top talent. This can help ensure that the company has a skilled workforce that can provide the best possible customer service.


Employee recognition software can help improve employee experience and be a vital part of employee experience strategy. An effective employee recognition program can improve employee motivation, engagement, and satisfaction. 

BRAVO is an employee recognition software that allows employees to acknowledge their peers. 

Its international reward catalog makes it easy for employees to acknowledge one another, resulting in increased morale, motivation, and engagement. Employees can redeem their reward points for gifts and vouchers using the international rewards catalog.

Book a DEMO of BRAVO to know how it can improve employee experience in the Travel and Hospitality industry.

Hey, did you like our content? Let's share it with your friends and family!

Leave a Reply